Troubleshooting#
(Nitrokey 3 - Linux)
Here you will find a collection of common issues.
Nitrokey is Not Detected on Linux#
If the Nitrokey is not detected, proceed as follows:
Copy this file 41-nitrokey.rules to
/etc/udev/rules.d/.Restart udev via
sudo service udev restart.
Google and Microsoft Services#
Currently there seems to be a bug we hope to fix soon which affects the Nitrokey 3 working with some Google and Microsoft Services per FIDO2.
Timeout Bug#
There is a bug with the Nitrokey being recognized by the system, where a timeout occurs before the connection succeeds.
NFC is Not Working#
Please make sure FIDO2 is working correctly. Otherwise NFC won’t work either.
Also check if you are using the right spot on your smartphone. Find the right spot using: nfc.fail.
The backside of the Nitrokey has to be held against the smartphone. For the USB-A version it might be helpful to lift the side with the USB connector slightly to reduce the distance to the end part of the stick.
If you have a phone cover, try to find the right spot first without it. Retry afterwards with the cover.
The search of the optimal spot sometimes took up to 20-30 sec. In our experience holding the Nitrokey in an horizontal orientation yields better results.If you still encounter issues please write a mail to our support. For optimal help please include the shipping/order number and your smartphone model.
Update Via update.nitrokey.com Does Not Work#
Currently the web updater doesn’t support the Nitrokey 3. However you can get the latest firmware using these instructions.