Troubleshooting

(Nitrokey 3 - macOS)

Here you will find a collection of common issues.

Nitrokey is Not Detected on Linux

If the Nitrokey is not detected, proceed as follows:

  1. Copy this file 41-nitrokey.rules to /etc/udev/rules.d/.

  2. Restart udev via sudo service udev restart.

Google and Microsoft Services

Currently there seems to be a bug we hope to fix soon which affects the Nitrokey 3 working with some Google and Microsoft Services per FIDO2.

Timeout Bug

There is a bug with the Nitrokey being recognized by the system, where a timeout occurs before the connection succeeds.

NFC is Not Working

Please make sure FIDO2 is working correctly. Otherwise NFC won’t work either.

Also check if you are using the right spot on your smartphone. Find the right spot using: nfc.fail.

The backside of the Nitrokey has to be held against the smartphone. For the USB-A version it might be helpful to lift the side with the USB connector slightly to reduce the distance to the end part of the stick.

If you have a phone cover, try to find the right spot first without it. Retry afterwards with the cover.

The search of the optimal spot sometimes took up to 20-30 sec. In our experience holding the Nitrokey in an horizontal orientation yields better results.If you still encounter issues please write a mail to our support. For optimal help please include the shipping/order number and your smartphone model.

Update Via update.nitrokey.com Does Not Work

Currently there are no updates available. The first firmware updates will address bug fixes.