(Nitrokey 3 - Windows)
Here you will find a collection of common issues.
If the Nitrokey is not detected, proceed as follows:
Copy this file 41-nitrokey.rules to
Restart udev via
sudo service udev restart.
Currently there seems to be a bug we hope to fix soon which affects the Nitrokey 3 working with some Google and Microsoft Services per FIDO2.
There is a bug with the Nitrokey being recognized by the system, where a timeout occurs before the connection succeeds.
Please make sure FIDO2 is working correctly. Otherwise NFC won’t work either.
Also check if you are using the right spot on your smartphone. Find the right spot using: nfc.fail.
The backside of the Nitrokey has to be held against the smartphone. For the USB-A version it might be helpful to lift the side with the USB connector slightly to reduce the distance to the end part of the stick.
If you have a phone cover, try to find the right spot first without it. Retry afterwards with the cover.
The search of the optimal spot sometimes took up to 20-30 sec. In our experience holding the Nitrokey in an horizontal orientation yields better results.If you still encounter issues please write a mail to our support. For optimal help please include the shipping/order number and your smartphone model.
Currently the web updater doesn’t support the Nitrokey 3. However you can get the latest firmware using these instructions.