Troubleshooting

General

  • On WebAuthn.io you can check various high-level functionalities, while webautn.bin.coffee provides good developer level details (technical) details.

  • Check if the LED is working as expected.

  • You can test the Nitrokey Passkey using nitropy with nitropy nkpk test.

Windows

To check whether the Nitrokey Passkey is correctly recognized, open the Device Manager and check for the Nitrokey Passkey appearing as a USB device.

macOS

To check whether the Nitrokey Passkey is correctly recognized, open the System Report and check for the Nitrokey Passkey appearing as a USB device. Otherwise you can use the commandline with the following command to check if your system recognizes the Nitrokey Passkey.

system_profiler SPUSBDataType | grep Nitrokey

Linux

To check whether the Nitrokey Passkey is correctly recognized, check if it is shown with lsusb.

If the Nitrokey is not detected, proceed the following:

  1. Copy this file 41-nitrokey.rules to /etc/udev/rules.d/. In very rare cases, the system will need the older version of this file.

  2. Restart udev via sudo service udev restart or udevadm control --reload-rules && udevadm trigger if you are using Fedora.